Legal
Terms of service
Effective July 23, 2026
1. Who we are
ZemiStay is operated by Nyx LLC. We provide listing, communication, booking, and payment technology connecting guests with independent accommodation hosts. Contact legal@zemistay.com with legal questions.
2. Host and guest contract
The host, not ZemiStay, supplies the accommodation. A booking becomes binding when the required payment is accepted and the booking is confirmed. The listing, house rules, cancellation policy, price breakdown, and these terms form the booking contract. A request to book is not confirmed until the host accepts it and payment succeeds.
3. Prices, taxes, and payments
Prices are in USD unless stated otherwise. Mandatory charges and applicable taxes are shown before payment. Stripe processes card data; ZemiStay does not store complete card numbers. By accepting a displayed balance schedule, the guest authorizes the remaining balance to be charged on or after its stated due date. A failed charge may require a new guest-present payment.
4. Changes, cancellations, and refunds
The cancellation policy shown at checkout controls guest cancellations. Hosts must promptly report an inability to honor a stay. Refunds are returned to the original payment method, subject to processor timing. Date, guest-count, and price changes require written confirmation.
5. Guest responsibilities
The booking guest must be at least 18, provide accurate information, have authority to act for their group, follow property rules and law, protect access credentials, and pay authorized charges or damage for which they are responsible. Dangerous, disruptive, fraudulent, or unauthorized commercial activity is prohibited.
6. Host responsibilities
Hosts must have authority to offer the property, maintain accurate availability and listing information, hold required licences and insurance, provide a safe and habitable stay, disclose material hazards, honor confirmed bookings, and comply with tax, consumer, privacy, and accommodation law.
7. Incidents and protection products
Guests and hosts must promptly report injury, safety incidents, or material damage and preserve relevant evidence. Any damage waiver or third-party protection product has separate terms and is not general liability or travel insurance unless a licensed provider says otherwise.
8. Platform limitations
ZemiStay does not guarantee uninterrupted service, exact third-party calendar synchronization, or that every property will satisfy every guest. Nothing excludes liability that cannot lawfully be excluded. To the extent permitted by law, Nyx LLC is not liable for indirect or consequential loss or for acts of independent hosts, guests, payment processors, or service providers.
9. Accounts and acceptable use
You are responsible for account security. You may not scrape the service, probe its security, submit fraudulent reservations, interfere with availability, impersonate another person, or use another person’s contact details without authority. Access may be suspended to protect users or the service.
10. Privacy, law, and changes
Our Privacy Policy describes personal-data handling. Governing law, dispute forum, and mandatory consumer rights may depend on the property, host, and guest location. Material changes apply prospectively and are dated on this page.